Linda Moir - Head of Customer Services, 2012 London OlympicsWritten by Shamari Steele
Adding to this year's spectacular speaker line up is Linda Moir, who was in charge of the front-line events and customer services at the 2012 London Olympics.
Linda was responsible for planning and implementing a customer service strategy, whereby she organised 15,000 volunteers known as 'Games Makers', private sector contractors and facilities to welcome over nine million spectators.
London 2012 was the first Games to view ticket-holders as customers and as a result, it is widely regarded as the most successful and best-run Olympics in the modern-era. The use of Games Makers was seen as crucial to the success as their approach made attendees feel part of something special.
Linda's previous roles have include Virgin Atlantic's Director of Customer Service and HR Director for the National Air Traffic Services (NATS).
Linda's talk forms one of our Breakout Sessions on Tuesday 26th July. She will be discussing the culture of a customer focused organisation and how change can be implemented to benefit the business and individual employees.