TUCO has launched an insourcing guide which details tips and advice on how higher education institutions can bring their catering in-house.
Insourcing the provision of catering services to replace an external contractor is becoming more common, and those considering it need to plan and prepare accordingly.
Those returning to insourcing often do so for the following reasons:
- A change in the organisation's strategy
- A current outsourcing contract expiring within 12 months
- Failure of existing outsourcing arrangements
- Financial improvements required
- New facilities and requirements emerging
- Consumer dissatisfaction
- Employee dissatisfaction
- A combination of some, or all the above
The decision to insource, and the perceived benefits of doing so, are expected to address identified problems and bring about qualitative and financial improvements.
TUCO has engaged others with significant experience in helping organisations return to insourced service delivery to assist in the production of this guide.
You can download the guide below, along with a case study from a TUCO member who had made the decision to bring their catering in-house from an external contractor.
