Overview
Who is this for?
All employees in an organisational team!
Why should I take part?
Arguably one of the most important skills to possess in modern teamship and leadership. This course will uncover the science behind Emotional Intelligence (EQ) and explore how to recognise and manage our own emotions and empathise with others to enhance relationships.
How will it help me?
During the event, you will…
- Understand how the brain works and its impact on our Emotional Intelligence
- Understand the key elements of the EI model and how to apply them
- Identify personal values for themselves and their team members
- Understand the impact of emotional triggers and identify those within the team
- Understand the importance of listening and communication
- Learn and apply techniques for managing states
- Identify personal opportunities within the elements of the EI model and make changes to improve working relationships
Following the event, you will…
be able to use your emotional intelligence to optimise your working and personal relationships.
Provisional Itinerary:
The course takes place on the 24th of September in the form of an online webinar.
This is an online session with a limited number of places available. Delegates will need access to a laptop or PC with a microphone and web camera to participate in this interactive course. Attendees will receive a link to the session one week before and a downloadable participant pack the day before. (Paper copies can be sent out if you notify Sarah Mcloughlin at least 1 week in advance [email protected] )
Final itineraries and timings will be in your calendar invite.
About the Trainer:
Arlene Marsella
TRAINING CONSULTANT – PEOPLE UNBOXED
With over 30 years’ leadership experience in a fast paced, retail operations environment, Arlene is incredibly well equipped to build organisational capability across a range of core skills and industry sectors. Before joining PeopleUnboxed, Arlene was responsible for delivering operations strategy and leading senior management teams of over one hundred people, across multi-site restaurants within the McDonald’s Franchising community. Her natural flair for leading people, was proved early on in her career, when she was awarded the prestigious Ray Croc Award, which recognises the top 1% of McDonald’s restaurant managers, globally. Not long after this, Arlene’s passion for developing her people, earned her the opportunity to join the McDonald’s UK training team, designing and delivering leadership training across the company’s core curriculum for a variety of leadership levels in the UK market. Arlene’s approachable and empathic nature means she has a natural ability to build rapport and genuine understanding in the classroom environment, ensuring knowledge transfer back into the workplace. Arlene is obsessed with people solutions consultancy and making a tangible difference to individuals and organisations in the areas of L&D and employee engagement. Her extensive leadership experience and passion to help people grow, develop and believe in their own capabilities means she‘s a perfect fit for the PeopleUnboxed team. Arlene is incredibly passionate about mental wellbeing and health, and since joining PeopleUnboxed she has channelled this passion into gaining a teaching qualification and becoming a Mental Health First Aid Trainer. Outside of work, Arlene has two daughters, one who is soon to be flying the nest and the other who is currently at university. In her spare time Arlene has self-care at the top of her list, from massages to spending time with friends and family out for nice meals. She loves to go to Boxing, spinning on her bike and walking, so much so, she has recently completed the 22.6 mile Kiltwalk.
