This half day session has been arranged to help members focus on effective recruiting and onboarding, the session looks at the process of recruiting and integrating new employees into an organisation.


Who is this for?

Retail or Catering Managers who are in the process of hiring and onboarding new employees.

Why should I take part?

Many people who recruit new staff in their roles will recognise spending a lot of time and effort in finding the right candidate for a job. After countless interviews, you’ve found the right person, and their first day has finally arrived. Everything seems to be going fine, but after a few months, things change and maybe they’ll leave. Choosing the right candidate is hard enough, but integrating and retaining new employees proves even more difficult.

A good onboarding process leads to faster integration of new employees while decreasing costs. Replacing an employee costs on average an organisation between 50% to 150% of the departing employee’s annual salary.

Successful onboarding also has a positive effect on employer branding. In the first weeks of starting a new job, friends, family and former colleagues will ask who the new employer is. As an organisation, you want this first impression to be the best. With proper onboarding, new employees will immediately share a positive impression of the company, within their direct network.

How will it help me?

During the event, you will…

  • Recognise the importance of effective recruitment and the costs (financial and otherwise) of a bad hire
  • Understand brand, culture and values
  • Recognise factors which attract potential applicants to a brand
  • Understand how to vet/pre-screen applicants effectively, whilst being aware of unconscious biases
  • Recognise the importance of body language and effective questioning when interviewing
  • Understand the process and legalities around making an offer of employment
  • Become confident with the process around induction and onboarding
  • Understand how to best manage the initial days and weeks of employment

Following the event, you will…

be able to consider how to employ the right candidates to fit your organisations culture and ensure they have a comfortable transition in to the business.

Provisional Itinerary:

The course takes place over the morning of the 19th of May in the form of an online webinar. 

This is an online session with a limited number of places available. Delegates will need access to a laptop or PC with a microphone and web camera to participate in this interactive course. Attendees will receive a link to the session one week before and a downloadable participant pack the day before. (Paper copies can be sent out if you notify Sarah Mcloughlin at least 1 week in advance [email protected] )

Final itineraries and timings will be in your calendar invite.

About the Trainer:

Arlene Marsella



ArleneWith over 30 years’ leadership experience in a fast paced, retail operations environment, Arlene is incredibly well equipped to build organisational capability across a range of core skills and industry sectors. Before joining PeopleUnboxed, Arlene was responsible for delivering operations strategy and leading senior management teams of over one hundred people, across multi-site restaurants within the McDonald’s Franchising community. Her natural flair for leading people, was proved early on in her career, when she was awarded the prestigious Ray Croc Award, which recognises the top 1% of McDonald’s restaurant managers, globally. Not long after this, Arlene’s passion for developing her people, earned her the opportunity to join the McDonald’s UK training team, designing and delivering leadership training across the company’s core curriculum for a variety of leadership levels in the UK market. Arlene’s approachable and empathic nature means she has a natural ability to build rapport and genuine understanding in the classroom environment, ensuring knowledge transfer back into the workplace. Arlene is obsessed with people solutions consultancy and making a tangible difference to individuals and organisations in the areas of L&D and employee engagement. Her extensive leadership experience and passion to help people grow, develop and believe in their own capabilities means she‘s a perfect fit for the PeopleUnboxed team. Arlene is incredibly passionate about mental wellbeing and health, and since joining PeopleUnboxed she has channelled this passion into gaining a teaching qualification and becoming a Mental Health First Aid Trainer. Outside of work, Arlene has two daughters, one who is soon to be flying the nest and the other who is currently at university. In her spare time Arlene has self-care at the top of her list, from massages to spending time with friends and family out for nice meals. She loves to go to Boxing, spinning on her bike and walking, so much so, she has recently completed the 22.6 mile Kiltwalk



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  • I can’t see a particular course/training, can you run it?

    If you are interested in receiving training that is not already offered by TUCO Academy, pop us an email or give us a call and we will see if we can source it for you. By going through TUCO Academy you will be able to purchase the training at a subsidised rate and if you can offer the training to other members it will reduce the cost further. 

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  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

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  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

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  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

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  • How do I pay for my professional development event?

    You can opt to pay by credit card on the booking form directly or select to pay by invoice. If you need to submit a purchase order this can be entered in the booking form.

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