Develop the skills of a mentor so you can bring the best out of your staff.


Who is this for?

Middle to Senior Managers who would like to develop their mentoring skills.

Why should I take part?

Every organisation needs some form of a career development programme to produce a succession of motivated, upward-moving employees. Mentoring is the process of preparing staff for future change. It is often referred to as a journey of prompted discovery. An effective mentor will be looking at longer-term career development and helping to improve leadership development and the retention of key people.

This course enables you to develop the skills of a mentor so they can bring the best out of your staff. Each delegate is given a handbook of key points from the course and advice from experienced mentors. They will have everything needed to prepare for their meetings with the mentee:

• Potential Benefits of Mentoring • Mentor Qualifications • The Role of a Mentor • Mentoring Skills • Avoiding the Pitfalls • Mentor versus Manager • Mentor versus Coach • The Role of the Mentee • Mentee Qualifications • Mentoring Outcomes • Phases of Mentoring Relationships • Meeting Suggestions • The First Meeting • Between First and Second Meetings • The Second Meeting • The Experiential Learning Cycle • Model Discussions • Frequent Questions asked by Mentors • Duration of Mentoring • More than one mentee at a time • End of the relationship • Using The GROW Model • Outcome Orientation • Creating SMART Action Plans • The skills of giving Feedback • Avoiding Problems

How will it help me?

During the event, you will…

  • Demonstrate the difference between a coach and a mentor
  • Study how to build rapport and create a development environment
  • Define preferred learning styles - understand how people learn
  • Discover how to assess individual needs and give appropriate feedback
  • Use effective probing and questioning and practice reflective listening

Following the event, you will…

  • Take home a handbook of key points from the course and advice from experienced mentors
  • Have learnt about the benefits of mentoring
  • Understand the role and practice the skills of an effective mentor
  • Understand how to handle resistance to constructive criticism
  • Have learnt how to get the mentee to review themselves and objectively set effective action plans

Provisional Itinerary:

0900: Delegates to arrive at TUCO HQ by this time for registration
0930: Start of course
1100: Break - Tea and Coffee
1130: Course Continues
1230: Lunch 
1330: Course Continues
1445: Break
1500: Course Continues
1600: End of Course

Please note, this is subject to change. Final itineraries will be uploaded to your Dashboard approx. 1 week prior to event commencement.

About the Trainer:

This workshop will be delivered by Graeme Jones of Elite Training who has key skills in the development of both front-line staff and front-line management. Graeme is an authorised Growth Accelerator Coach helping to develop the management teams of SMEs.

Travel and Accommodation:

TUCO HQ is located at National House 3rd Floor, 36 St Ann Street, Manchester, M2 7LE. It is a short walk from Manchester Piccadilly Train Station and Victoria Train Station.

TUCO Ltd has a corporate contract with Motel One Hotel. The cost per room (single occupancy) is £69.00 INC VAT and has a 100% cancellation fee up to 6pm on the day of the reservation. To benefit from this contract please quote TUCO at the time of booking.


Full Member
Associate/Affiliate Member


National House
3rd Floor
36 St Ann Street
M2 7LE


  • I can’t see a particular course/training, can you run it?

    If you are interested in receiving training that is not already offered by TUCO Academy, pop us an email or give us a call and we will see if we can source it for you. By going through TUCO Academy you will be able to purchase the training at a subsidised rate and if you can offer the training to other members it will reduce the cost further. 

    Does this answer your question? If not, you can contact us directly.

  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

    Does this answer your question? If not, you can contact us directly.

  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

    Does this answer your question? If not, you can contact us directly.

  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

    Does this answer your question? If not, you can contact us directly.

  • How do I pay for my professional development event?

    You can opt to pay by credit card on the booking form directly or select to pay by invoice. If you need to submit a purchase order this can be entered in the booking form.

    Does this answer your question? If not, you can contact us directly.