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  • I haven’t received my joining instructions for an upcoming professional development event

    Joining instructions are uploaded to your Dashboard (under My Account) approx. 1 week prior to the event. If this isn’t showing, please contact [email protected]

    Does this answer your question? If not, you can contact us directly.

  • I've booked on a professional development event but haven’t received a confirmation email

    The booking system operates an automatic response. Please check your junk mail. If the confirmation is not there, the e-mail may have been entered in the booking form incorrectly. Contact [email protected] and one of the team will check the entry on the booking system. 

    Does this answer your question? If not, you can contact us directly.

  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

    Does this answer your question? If not, you can contact us directly.

  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

    Does this answer your question? If not, you can contact us directly.

  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

    Does this answer your question? If not, you can contact us directly.

  • What is a development day?

    The TUCO Academy works with suppliers and training professionals to create a range of development days that emphasise skill-based training and cater for a variety of job roles in the hospitality and catering sector.

    Does this answer your question? If not, you can contact us directly.

  • How do I become a partner and what's included in a partnership?

    Please contact [email protected] for details on the partnership agreements.

    Does this answer your question? If not, you can contact us directly.

  • Can I have a web account as a supplier?

    The TUCO website is for our members to use, due to the commercially sensitive nature of much of the information, we do not allow suppliers to log in.

    Does this answer your question? If not, you can contact us directly.

  • Where are your price lists?

    On each specific supplier page.

    Does this answer your question? If not, you can contact us directly.

  • When can I join a framework as a supplier?

    TUCO publish adverts, specs and supporting documents to the InTend portal when a framework is due for renewal. Please ensure you have an account and check regularly for updates: https://in-tendhost.co.uk/tuco/aspx/Home. The end dates of all TUCO frameworks are visible on each framework page.

    Does this answer your question? If not, you can contact us directly.

  • What is an Efficiency Review?

    A personalised, independent, measure of your performance. We’ve teamed up with the Litmus Partnership – a leading consultancy – to offer TUCO members the opportunity for an independent performance assessment and review, with a competitor’s eye. Find out more here.

    Does this answer your question? If not, you can contact us directly.

  • Do I need to tell my suppliers I have become a TUCO member?

    Yes.

    Does this answer your question? If not, you can contact us directly.