Now with a dedicated training room at TUCO’s headquarters, the TUCO Academy offers unrivalled learning opportunities for its members. Morag Wilson went along to experience a TUCO Academy day course.

One of the great things about being a TUCO member, is that we all have similar ways of working on the same challenges. That is never clearer than when mixing with other TUCO members on a TUCO Academy course.

I recently enrolled onto Building Successful Teams, a popular recurring course led by Gordon Robertson of GoDoBe Training. The course is suitable for any team leader with responsibility for creating a team ethos of excellence (and its worth remembering that it doesn’t have to be only hospitality team leaders. Any staff member at any TUCO member institution can go on an Academy course for the member rate).

Any TUCO member will agree that staff are our best asset but also our most costly one. Achieving a high level of staff engagement and team motivation requires good leadership skills but it also involves giving staff ownership and understanding of their role and their place in the business.

By the end of the course, Gordon helped delegates to discover a new approach to leadership, based on the ability to build quality and trustworthy relationships.

Gordons training approach is highly interactive, and he encourages delegates to talk openly about their experience in order to give them tangible actions to take back and implement in the workplace

Everyone on the course – no matter if they had a team of 5 or 50, agreed that one of their biggest issues was an ageing workforce with lots of absence through sickness and a lack of motivation. Yet they all wanted to change the culture of their workplaces and engage their teams. Gordon got us all to identify the staff members who are leaders and those who are followers and learn how to motivate staff on an individual basis, as well as understand how to develop and influence others, and develop a toolbox of motivational skills and ways to move staff forwards depending on their individual needs.

The course was delivered at the new TUCO Academy training room in Manchester, a dedicated space for up to 30 people with its own kitchen facilities and delivered catering. Feedback from the new facility has been positive. “a very relaxed learning environment”, said one delegate. “the new location and set up of the room were great,” said another.

Many TUCO Academy day courses will be held from the new training room, which also gives delegates access to the separate TUCO HQ, including Academy staff and procurement managers. Alternatively, if you would like to hold this course yourself, TUCO can help you to deliver subsidised, regional training to suit your needs. 

"The trainer was easy to get along with and he made learning enjoyable."

– Delegate from St Mary's University