This webinar takes place from 1pm until 2:30pm and has been created to give some guidance on the recruitment and retention of staff in the current climate of the hospitality industry and facilitate discussion and brainstorming between members.


Who is this for?

Skill shortages and staffing levels have become more of a concern for many TUCO members over the last 6 months and this webinar has been commissioned to give members the opportunity to spend some time considering their recruitment and retention policies and processes. 

Why should I take part?

This webinar is a starting point for TUCO members who are looking at increasing their staffing levels. Attendees will receive a toolkit to support planning around staffing numbers and also get access to smaller group discussions between members in the days after the webinar has been completed. These additional sessions are to facilitate ideation on how to tackle staff shortages, from other teams in a similar position and to generate plans on next steps.

How will it help me?

During this online webinar, you will look at…

  • Key recruitment challenges right now? 
  • Watchouts – what are the dangers of rapid recruitment?
  • Packaging your proposition – your why, what you stand for/values/behaviours, what’s good about you, what’s unique, what might a candidate need that you can provide
  • Where do you look to recruit – where can we advertise, who can help you / collaborations
  • Recruitment resources – what do you have / need? Interview techniques
  • Overcoming recruitment challenges - thinking outside the box, sharing ideas
  • Retention - Motivation – 4 Rs
  • The human touch – inclusivity, wellbeing, flexibility – give your people what they need, and they’ll give you what you want

This is an online session with a limited number of places available. The session is free of charge for Full members but there is a nominal charge for Associate Members and Suppliers. The session will be recorded but only Full members will be able to access the session post webinar. 

Please use the toolkit below in conjunction with the live session and the recording:

TUCO - Recruitment & Retention Planning Workbook.pdf



Full Member
Associate or Supplier


  • I can’t see a particular course/training, can you run it?

    If you are interested in receiving training that is not already offered by TUCO Academy, pop us an email or give us a call and we will see if we can source it for you. By going through TUCO Academy you will be able to purchase the training at a subsidised rate and if you can offer the training to other members it will reduce the cost further. 

    Does this answer your question? If not, you can contact us directly.

  • Can I request a course or development day be held at my organisation?

    The TUCO Academy has worked hard to offer all training at a subsidised price, agreeing reduced corporate contract rates with hotels etc. - yet still understands the benefits of in-house training. To that end, working alongside the professional trainers, TUCO Academy can arrange for events to be held at your own institution, for no extra cost. 

    Does this answer your question? If not, you can contact us directly.

  • Who can use the training with TUCO Academy?

    All professional development events are available for ANY staff in institutions who are members of TUCO, not just employees in the hospitality, catering and commercial services department.

    Does this answer your question? If not, you can contact us directly.

  • Can I book on behalf of someone else in my organisation?

    Yes – the person making the booking doesn’t have to attend.

    Does this answer your question? If not, you can contact us directly.

  • How do I pay for my professional development event?

    You can opt to pay by credit card on the booking form directly or select to pay by invoice. If you need to submit a purchase order this can be entered in the booking form.

    Does this answer your question? If not, you can contact us directly.